Privacy Policy

Impervia Fragrance LLC

Effective Date: June 12, 2026

Last Updated: July 29, 2026

Overview

Impervia Fragrance LLC (“Impervia,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services, including the Explorer Circle program.

Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Shipping and billing address
Phone number
Fragrance preferences, including notes enjoyed or avoided
Preferred fragrance families and product formats
Explorer Profile information
Explorer Mission applications and participation records
Sample and batch information
Product evaluations and fragrance feedback
Optional social-media handles

Order & Safety Data

Products purchased and order history
Limited payment and transaction information processed through third-party payment providers
Product-safety complaints
Voluntarily submitted adverse-reaction information
Photographs or supporting documents voluntarily submitted regarding a product concern

Technical Data

We and our website-service providers may use cookies and similar technologies to operate the website, remember preferences, understand website activity, maintain security, and support analytics or marketing features. Available cookie choices may be managed through the website’s cookie settings or your browser settings.

How We Use Your Information

Sharing of Information

We may share information with service providers that help us operate our business, including website hosting and e-commerce providers, payment processors, shipping carriers, email and communication providers, analytics providers, insurers, professional advisers, and regulatory authorities.

Depending on the service, the information shared may include contact information, order and shipping information, transaction records, website-usage information, Explorer Circle information, or product-safety information. We share only the information reasonably necessary for the applicable purpose.

Sale of Personal Information and Targeted Advertising

Impervia does not sell customer lists or personal information for monetary consideration. We may use cookies, analytics, and similar technologies to understand website traffic, measure site performance, improve the customer experience, and support our marketing activities. These technologies may allow service providers to process website-usage information on our behalf.

Visitors may manage nonessential cookies through the website’s cookie-preference controls or their browser settings. Requests to access, correct, or delete personal information may be submitted to Support@ImperviaFragrance.com.

Product Safety Monitoring

When a customer or Explorer reports a suspected adverse reaction or product concern, Impervia may collect information regarding the fragrance or sample, batch or lot number, date and method of use, symptoms experienced, medical attention obtained, photographs, and follow-up information voluntarily provided.

Impervia may use this information for product-safety monitoring, quality control, batch investigation, insurance, recordkeeping, and compliance with applicable legal or regulatory requirements. Relevant information may be shared with service providers, insurers, professional advisers, regulators, or other appropriate parties when reasonably necessary or legally required.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to confirm whether we process your personal information, request access to or correction of your information, request deletion, obtain a portable copy, or opt out of certain uses of your information.

To submit a privacy request, contact Support@ImperviaFragrance.com and describe the request. We may take reasonable steps to verify your identity before responding.

If we deny a request and applicable law provides a right to appeal, you may appeal by replying to our response with “Privacy Appeal” in the subject line.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction and business records, administering the Explorer Circle, monitoring product safety, resolving disputes, preventing fraud, and complying with legal or regulatory obligations. Retention periods may vary depending on the type of information and the reason it was collected.

Third-Party Links

We are not responsible for the privacy practices of external websites linked from our site.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. The Impervia Explorer Circle and Explorer Missions are restricted to individuals who are 18 years of age or older. If we learn that information was submitted in violation of these age requirements, we may delete it as appropriate.

Changes to This Policy

We may update this policy periodically. Updates will be reflected on this page.

Contact

Impervia Fragrance LLC Support@ImperviaFragrance.com

Governing Law

This Privacy Policy is governed by applicable United States federal and state laws. Nothing in this Policy limits privacy rights or protections that cannot lawfully be waived under laws applicable to you.